Agreement
By accessing the Operon platform or this website you agree to these terms. If you are agreeing on behalf of a company, you represent that you have authority to bind it.
The service
Operon provides AI agents that handle inbound and outbound communications on your behalf, together with the console, integrations, and analytics that support them.
We may change or improve the service, and we give at least 30 days notice before any change that materially reduces functionality you are actively using.
Your responsibilities
You are responsible for the accuracy of the information you place in your Brain, for the lawfulness of the outbound campaigns you configure, and for obtaining any consent required for us to contact your customers on your behalf.
- Provide accurate pricing, policy, and business information
- Obtain and maintain consent for outbound communications
- Keep account credentials secure and manage your own user access
- Use the service in compliance with applicable law, including TCPA, HIPAA, and state AI disclosure statutes
Acceptable use
You may not use Operon to deceive, harass, or defraud, to impersonate a specific real person without their documented consent, to conduct unsolicited mass outreach without a lawful basis, or to circumvent any consent, disclosure, or quiet-hours control the platform enforces.
We may suspend access without notice where continued use presents a legal risk or an imminent risk to others, and we will tell you why as soon as we can.
Fees and billing
Fees are the platform fee plus per-call usage described on your order form. Usage is billed monthly in arrears. Invoices are due 30 days from issue.
We give 60 days notice before any price increase, and increases do not apply within a committed term.
Term and termination
Launch plans are month to month and may be cancelled at any time effective at the end of the current period. Growth plans are annual with a 30-day termination right during the first 90 days. Enterprise terms are set in the order form.
Either party may terminate for material breach that remains uncured 30 days after written notice. On termination we make your data available for export for 60 days, then delete it.
Data and confidentiality
You own your data. We process it only to provide the service and as described in the Data Processing Addendum. We do not use customer conversations to train models.
Each party will protect the other's confidential information with at least the care it applies to its own, and for no less than three years after disclosure.
Warranties and disclaimers
We warrant that the service will perform materially as documented and that we will provide it with reasonable skill and care. Uptime commitments and remedies are set out in the applicable service level agreement.
Beyond those commitments, the service is provided as is. AI systems are probabilistic and can be wrong. You are responsible for configuring the escalation and confidence settings appropriate to your business.
Liability
Neither party is liable for indirect, incidental, or consequential damages. Each party's aggregate liability is capped at the fees paid or payable in the twelve months preceding the claim.
These caps do not apply to breach of confidentiality obligations, indemnification obligations, or a party's gross negligence or willful misconduct.
Indemnification
We defend you against third-party claims that the service infringes intellectual property rights, and on Growth and Enterprise plans against TCPA claims arising from a failure of the platform's own consent and quiet-hours guardrails.
You defend us against claims arising from your content, your configuration choices, or your use of the service in violation of law.
Governing law
These terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. The parties consent to exclusive jurisdiction in the state and federal courts located in Delaware.