Local business runs on a phone nobody has time to answer
It is 44% of US private employment, and the software built for it has mostly been a worse version of what enterprises got a decade earlier. We started Operon to fix the part that costs the most and gets the least attention.
Four things we actually argue about
These are not poster values. They are the tiebreakers we use when a decision is genuinely close.
Plenty of products optimize for containment, deflection, or time on platform. We are measured on booked revenue, because that is the only number the person paying us cares about.
The demo is easy. Carrier porting, insurance verification, drive-time math, and TCPA quiet hours are what actually determine whether this works on a Tuesday in February.
We publish latency, uptime, and outcome data, including when it moves the wrong way. A vendor who only shares good numbers is telling you the bad ones exist.
Our agents identify themselves, escalate rather than guess, and hand off to a person the moment somebody wants one. We would rather lose a containment metric than a customer's trust.
The people accountable for it
Half of this team has run or worked inside the businesses we sell to. That is deliberate.
Built and sold a field-service scheduling company. Spent two years riding along with HVAC technicians before writing a line of code.
Previously led real-time speech infrastructure at a telecom carrier serving 40 million subscribers.
Ten years building operational software for businesses that do not have an IT department.
Regulatory counsel for consumer communications. Wrote compliance frameworks adopted by three state bar associations.
Has personally onboarded more than 900 locations. Believes rollout speed is a product feature, not a services problem.
Computational linguistics. Publishes the industry's largest open dataset on local-business call outcomes.
We are hiring across nine roles
Engineering, design, deployment, sales, and compliance. Remote-friendly across the US, with hubs in San Francisco and Austin.