One customer, one thread, every channel
A customer who fills out your web form at noon, texts at two, and calls at four is not three leads. Operon treats them as one person with one history, and answers on whichever channel they picked.
2.4 million inbound leads across local service businesses. The business that replies first wins the job, and the drop after the first minute never recovers.
What it actually does
Answers in under a minute, always
Speed-to-lead is the single strongest predictor of whether an inbound web lead converts. Operon replies in 36 seconds median, at 3am on a Sunday just like a Tuesday morning.
Identity resolution that actually works
Phone number, email, Instagram handle, and web session stitched into one record. No more three duplicate leads and three people calling the same customer.
Shared inbox for your team
Your staff sees the same thread, can jump in at any point, and the agent steps back the moment a human types. It resumes when the human is done.
Follow-up that stops when it should
Configurable cadence with hard stop rules on reply, booking, opt-out, or negative sentiment. It does not nag, and it does not go quiet on someone who is still deciding.
Qualification before it reaches a person
Budget, timeline, service area, insurance, and job type collected conversationally, so what lands in front of your team is a decision rather than a discovery call.
Routing by rule, not by luck
Route by location, service line, language, deal size, or your own custom logic. Escalation paths and business hours per team, per brand, per location.
The first response wins, and it is not close
Across 2.4 million web leads in our dataset, the business that responded first won the job 63% of the time. After thirty minutes, conversion falls off a cliff and never recovers. Most local businesses respond in four hours.
- 36 second median first response on every text channel
- Immediate acknowledgement even when the answer needs a human
- Automatic channel-matching so a text gets a text, not a call
- Quiet hours and consent rules applied per jurisdiction
Your team stays in control of the conversation
The agent is not a wall between you and your customer. Anyone on your team can read the thread, take over mid-sentence, and hand it back. Every message is attributed so you always know who said what.
- Human takeover pauses the agent instantly, no configuration needed
- Internal notes that the customer never sees
- Full attribution on every message, agent or human
- Sentiment flags that surface a thread before it becomes a review
I have run answering services, offshore teams, and two other AI vendors. Operon is the first one that actually knew our pricing well enough that I stopped listening to the recordings.
Details worth knowing
No. Outbound messaging follows TCPA consent rules, quiet hours, and per-state frequency caps, enforced by the platform rather than by policy. If we cannot verify consent for a number, we do not message it.
Yes, including landline text enablement. We handle 10DLC registration and brand vetting as part of deployment.
Both are supported through official business APIs, along with Apple Business Chat, Messenger, and RCS. We manage the app review and connection during onboarding.