Your front desk cannot answer the phone and check in a patient at the same time
Every ring during a check-in rush is a new patient who calls the practice down the street. Operon answers, triages urgency, verifies insurance, and books into each practice's own schedule.
The pattern we see in every deployment
None of this is a people problem. It is a structural one, and it does not get better with another hire.
Check-in, check-out, insurance questions, and a ringing phone all land on the same two people. Something gets dropped, and it is almost always the phone.
Existing patients call back. New patients do not. The call you drop during the 8:30 rush is the highest-value call of the day.
Six to nine minutes per new patient collecting carrier, member ID, group, and subscriber details, usually while someone waits at the counter.
Built for dental & ortho, not adapted to it
The differences between verticals are not cosmetic. Pricing logic, urgency rules, compliance boundaries, and the words customers actually use are all different.
Urgency triage with a clinical boundary
Separates true emergencies from routine requests and pages the on-call doctor only when your criteria are met. It never gives clinical advice, and it says so.
Insurance captured on the call
Carrier, member ID, group number, and subscriber written straight into Dentrix, Open Dental, or Eaglesoft with the eligibility check queued before the patient arrives.
Per-practice scheduling rules
One Brain across the group with each location keeping its own providers, chair time, block scheduling, and recall intervals.
Recall and reactivation
Six-month recall, overdue hygiene, and unscheduled treatment plans worked automatically on a cadence you approve.
Sunday night, broken retainer
Composite of real deployments, lightly edited for length. Nothing here required a person to be awake.
Recovered 94% of after-hours calls without adding a single seat
A DSO with 18 practices was sending every call after 5pm to voicemail. Operon now answers, triages urgency, books into each practice's own schedule, and files the insurance details before the office opens.
Read the Northgate Dental Group storyLive in under a week
- 01Days 1–2
Brain build
We ingest your pricing, policies, and fifty recorded calls, then review the dental & ortho configuration with you line by line.
- 02Days 3–4
Connect and rehearse
Integrations wired to your systems, then a shadow period where you read every transcript before it matters.
- 03Days 5–6
Go live
Start with after-hours and overflow, expand to full coverage on your timeline.
Six inputs, no email gate, no sales call required.
What dental & ortho operators ask
- 30-day pilot on a subset of your call volume
- No implementation fee on any plan
- Cancel with 30 days notice
Yes. We sign a BAA on every healthcare deployment, PHI is encrypted in transit and at rest, and Enterprise plans can route inference through a zero-retention path where no model provider persists anything.
No. Clinical topics are hard-blocked. The agent triages urgency against criteria you define and escalates to a clinician. It states plainly that it cannot advise on treatment.
That is the common case. One Brain holds the shared policy and each practice keeps its own hours, providers, fee schedule, and insurance participation as overrides.