Intake is the most expensive hour of your paralegal's day
Operon runs first-touch intake, qualifies against your case criteria, screens for conflicts, and hands your team a structured summary instead of a voicemail.
The pattern we see in every deployment
None of this is a people problem. It is a structural one, and it does not get better with another hire.
An arrest, an accident, a served petition. These do not happen between nine and five, and the firm that answers is the firm that gets retained.
Paralegals spending half a day on calls that will never become cases is the most expensive way to filter leads.
An attorney sitting through a consultation for a case outside your practice area is an hour you cannot bill and cannot recover.
Built for law firms, not adapted to it
The differences between verticals are not cosmetic. Pricing logic, urgency rules, compliance boundaries, and the words customers actually use are all different.
Qualification against your criteria
Practice area, jurisdiction, statute of limitations, injury severity, insurance status. Cases outside your criteria are declined politely with a referral, not booked.
Conflict screening before booking
Adverse party names checked against your system before a consult is offered. No more discovering the conflict in the room.
Structured intake summaries
Your team reads a clean summary with facts, dates, parties, and a qualification score, written straight into Clio, MyCase, or Filevine.
Careful about the legal line
It never gives legal advice, never predicts an outcome, and never quotes a settlement value. It states its limits plainly and escalates.
Saturday afternoon, rear-end collision
Composite of real deployments, lightly edited for length. Nothing here required a person to be awake.
Live in under a week
- 01Days 1–2
Brain build
We ingest your pricing, policies, and fifty recorded calls, then review the law firms configuration with you line by line.
- 02Days 3–4
Connect and rehearse
Integrations wired to your systems, then a shadow period where you read every transcript before it matters.
- 03Days 5–6
Go live
Start with after-hours and overflow, expand to full coverage on your timeline.
Six inputs, no email gate, no sales call required.
What law firms operators ask
- 30-day pilot on a subset of your call volume
- No implementation fee on any plan
- Cancel with 30 days notice
No. The agent gathers facts and schedules. It does not advise, evaluate, or quote outcomes, and those topics are hard-blocked. Our General Counsel will walk your ethics partner through the specifics.
Party names are checked against your case management system before a consult is offered. A potential conflict routes to your team for a human decision rather than being resolved automatically.
Yes, in nine languages with automatic detection. For immigration and PI firms this is usually the single most valuable feature.