One source of truth your agents cannot drift from
Pricing, service areas, policies, insurance participation, escalation rules, and the way you want things said. Every agent reasons over the same Brain, and every answer points back to the document that produced it.
Model responses, tool calls, and structured extraction
Prompts scoped to your Brain, zero retention, and much more
Hover any system to see what moves in each direction. Everything shown here is a native connection, not a middleware chain.
What it actually does
Every answer has a citation
The transcript records which document produced each price, policy, and claim. You never have to guess where a wrong answer came from.
Corrections propagate, they do not queue
Change your diagnostic fee at 2pm on a Tuesday and the next call quotes the new number. No vendor ticket, no release cycle, no retraining.
Version history on every fact
Who changed it, when, and what it said before. Roll back a bad edit in one click and see exactly which calls used the old value.
Per-location overrides
One shared policy set with location-level exceptions for hours, pricing, staff, and escalation. Manage 40 locations without maintaining 40 configurations.
Gap detection
Every question the Brain could not answer is logged, clustered, and ranked by frequency and revenue impact. You close the important gaps first.
Staged changes and approvals
Draft a pricing change, preview how the agent will phrase it, run it against recorded calls, then publish. Optional approval workflow for regulated teams.
You do not fill out a 200-field form
A deployment lead builds the first version from what you already have. Your price book, your website, your existing scripts, your recorded calls, and a 90-minute working session. You review and correct rather than author from scratch.
- Ingests price books, PDFs, spreadsheets, and your live website
- Extracts implicit policy from fifty of your recorded calls
- Flags contradictions between sources before they reach a customer
- First draft ready in 48 hours, reviewed with you line by line
It would rather say it does not know
Confidence thresholds are set per fact category. Pricing and policy claims require a high-confidence source match or the agent escalates instead of answering. Being wrong about a price is more expensive than admitting uncertainty.
- Category-level confidence thresholds you control
- Hard-blocked topics the agent will never speak to
- Required disclaimers attached to specific answers
- Escalation as the default behavior on any low-confidence claim
Intake used to take my paralegals four hours a day. Now they read a structured summary with the conflict check already run and decide whether to take the case.
Details worth knowing
No. The Brain editor is built for an office manager, not an engineer. The people who actually know your pricing are the people who should be editing it.
Yes. Price books sync from most field service and practice management systems, so an update in your system of record flows through automatically.
Claims in regulated categories require a source match above a confidence threshold you set, and a failed match escalates rather than improvising. It is not a guarantee of perfection, it is a guarantee that unsourced claims do not reach a customer.