Your advisors are on the drive, and the phone is ringing
Service advisors cannot be on the lane and on the phone. Operon answers every service call, books against real bay and technician capacity, and gives customers a status update without pulling anyone off a car.
The pattern we see in every deployment
None of this is a people problem. It is a structural one, and it does not get better with another hire.
Peak write-up hours are exactly when the phone rings most. The call goes to voicemail and the customer books at the shop across the street.
Where is my car, is it ready, what did it come to. Necessary calls that interrupt an advisor every eleven minutes on average.
Spend goes out, calls come in, and the connection between the two is a guess that gets defended in a monthly meeting.
Built for auto service, not adapted to it
The differences between verticals are not cosmetic. Pricing logic, urgency rules, compliance boundaries, and the words customers actually use are all different.
Books against bay and tech capacity
Live integration with your DMS so a booking respects technician availability, bay time, and the actual duration of the job.
Status updates without an advisor
Pulls live RO status and communicates it in plain language, including estimate approvals routed to the advisor when a decision is needed.
Recall and declined-service follow-up
Open recalls and declined recommendations from prior visits worked automatically, which is usually the largest untapped revenue in the store.
Attribution to booked ROs
Every number and campaign tied to booked repair orders and closed dollars, by store and by advisor.
Tuesday, 8:15am, peak write-up
Composite of real deployments, lightly edited for length. Nothing here required a person to be awake.
Rolled out to 34 stores in 11 days and found $3.4M of leaked revenue
Vantage suspected its service departments were losing calls but had no data. Operon answered every line, and the analytics layer showed exactly where booked revenue was leaking by store, by advisor, and by hour.
Read the Vantage Auto Group storyLive in under a week
- 01Days 1–2
Brain build
We ingest your pricing, policies, and fifty recorded calls, then review the auto service configuration with you line by line.
- 02Days 3–4
Connect and rehearse
Integrations wired to your systems, then a shadow period where you read every transcript before it matters.
- 03Days 5–6
Go live
Start with after-hours and overflow, expand to full coverage on your timeline.
Six inputs, no email gate, no sales call required.
What auto service operators ask
- 30-day pilot on a subset of your call volume
- No implementation fee on any plan
- Cancel with 30 days notice
CDK, Reynolds, Tekion, Dealertrack, Shop-Ware, and Tekmetric are native. If yours is not on the list we build it during deployment at no cost.
It presents the estimate and captures the customer's decision, then routes the approval through your existing process. It does not authorize work on its own.
Most groups keep the BDC and point it at outbound and escalation while Operon takes inbound. The result is usually a smaller BDC doing higher-value work.