All customer stories
Auto Service34 stores, Southeast
Rolled out to 34 stores in 11 days and found $3.4M of leaked revenue
Vantage suspected its service departments were losing calls but had no data. Operon answered every line, and the analytics layer showed exactly where booked revenue was leaking by store, by advisor, and by hour.
0 days
to full rollout
$0.0M
leaked revenue identified
+0%
service appointments
0
stores live
The challenge
- Service advisors were on the drive, so inbound calls rang out or landed in voicemail during peak hours.
- No attribution between marketing spend and booked service revenue.
- Every store had its own process, and corporate had no way to enforce a standard.
What we built
- Operon in front of every service line, with per-store hours, pricing, and loaner policy.
- Call-level attribution tying each inbound number and campaign to booked repair orders.
- Weekly variance report showing which stores deviate from the corporate script and why.
What happened
- Service appointments up 31% group-wide within two months.
- $3.4M of annualized revenue identified as previously lost to unanswered calls.
- Two underperforming stores diagnosed as a staffing problem rather than a demand problem.
“Eleven days. I budgeted a quarter. The hardest part was getting our own phone carrier to move.”
Trevor Kim
VP Operations, Vantage Auto Group
At a glance
- Company
- Vantage Auto Group
- Industry
- Auto Service
- Footprint
- 34 stores, Southeast
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