Resources

What we learned running 11.4 million calls

Research from our own deployment data, playbooks operators can steal, and engineering notes on how the thing actually works.

CompanyJune 18, 2026 · 5 min

Operon raises $48M to build the operations layer for local business

Led by Foundry Line with participation from Ridgepoint and every one of our existing investors. Here is what we are building and why now.

Series B, led by Foundry Line

Research9 min

The real cost of a missed call is not the call

We analyzed 11.4 million inbound calls across 4,100 locations. The customer who does not reach you rarely calls back, and the second-order effects are worse than the lost job.

May 30, 2026

Playbook12 min

How to replace $50K of monthly front-office payroll without breaking service

A practical sequencing guide. Which functions to move first, which to keep human forever, and how to tell the difference before it costs you a customer.

May 12, 2026

Engineering8 min

Why 400 milliseconds is the line between a conversation and a phone tree

Human turn-taking has a rhythm. Cross it and callers start talking over your agent, repeating themselves, and asking for a person. An engineering breakdown of our voice path.

April 21, 2026

Compliance11 min

AI disclosure laws for local business, state by state

What you are legally required to tell a caller, where, and when. Updated for the 2026 legislative session.

March 8, 2026

Product6 min

Your agent should be wrong once, not twice

How the correction loop works, why we made every answer traceable to a source, and what happens when your pricing changes on a Tuesday.

February 14, 2026

Get the research before it is public

One email a month with what our deployment data shows. No product news, no drip sequence, and one click to leave.